Returns & Exchanges
At Tosca Travelgoods, we want you to travel with confidence, which is why we offer a 30-day return policy on all unused products in their original packaging. Whether you have changed your mind or received a faulty item, our team is dedicated to ensuring a smooth resolution.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Items
Ensure the luggage or accessory is unused, has all original tags attached, and is securely packed in its original shipping carton.
Ship to Tosca
Affix the provided return label or address the package to our warehouse facility, ensuring you use a trackable shipping service for security.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing